Pizza Plus != Customer Service
For those of you who don’t know what that symbol means, I’ll translate => Pizza Plus Does Not Equal Customer Service.
Wow.
So I understand Pizza Plus isn’t at the top of the food chain when it comes to high-class restaurants. But all I wanted was a soda. That’s it.
My wife and I were out shopping and I was thirsty. We were in the mall so we headed over to Pizza Plus so I could get a drink. I get to the counter and order my drink and it comes to a buck something. I never carry cash on me only my credit cards. So I hand her my American Express card. Little did I know what a problem this was.
I’m guessing it is their policy to take cards because she didn’t say they were cash only or anything. When I hand her my card she says something to the effect of, “Oh my God, another credit card…you’ve got to be kidding me.” She then stomped off to Orange Julius to ring the card up over there. My wife and I looked at each other thinking this woman must be joking with her attitude.
She comes back to the counter and gives me the card over my shoulder with a, “Here ya go.” Very rude. She walks around the counter again and looks to her co-worker (while my wife and I are still standing there) and says something like, “If I have to run one more credit card….I’m not even kidding.” Of course, she said that with a terrible tone and a bad attitude.
I was absolutely shocked. I’m not usually one to pursue issues like these especially at fast food places. But I will be calling the manager after Christmas. If that does not go anywhere, I’ll go to regional or whatever it takes (if they have higher ups).
What the heck has customer service come to these days? When a customer hands you a credit card, you shouldn’t throw a temper tantrum. If the policy is to not accept credit cards then state that fact. This woman is the perfect example of what NOT to do when it comes to customer service. I’ve never been treated that poorly in such a blatant fashion.
My wife and I never eat there but you can be damn sure we won’t ever even consider it in the future.
December 26th, 2007 at 10:18 pm
You are right — it’s not super common to find retailers that accept AmEx. It is getting more and more common, thank goodness. They are by far the best credit card company around, in my opinion.